Building a scalable user search layer on top of Amazon Cognito

AWS20h ago

Scaling oncology patient support: How New York Cancer and Blood Specialists transformed customer experience with AWS and Pronetx, now part of Caylent

Here's a 3-sentence summary of the blog post: New York Cancer and Blood Specialists transformed their patient support experience with AWS and Pronetx, now part of Caylent, achieving a 54% improvement in patient enrollment and real-time visibility into call quality. They migrated to Amazon Connect Customer, leveraging a dedicated contact center instance to implement multi-language routing, specialty-based queue prioritization, and HIPAA-compliant call recording. The architecture is divided into three layers: CTR management, core contact center services, and call recording and AI/ML pipeline, with AWS services ensuring encryption, identity access, and monitoring for HIPAA compliance.

CloudArchitecture

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Building a scalable user search layer on top of Amazon Cognito

Automating contract intelligence with Doczy.ai™ on AWS

Scaling oncology patient support: How New York Cancer and Blood Specialists transformed customer experience with AWS and Pronetx, now part of Caylent